This retailer programme measures key metrics of your shoppers and provides a benchmark of the Convenience Channel result vs. your own. Understand how you score and rank against your total Channel from feedback gathered directly from your shoppers, face to face in your stores. Verbatim and sentiment analysis further help to highlight what is working well and where there may be issues.
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Shopper Voice is a quarterly face to face programme designed for retailers to gather feedback from their shoppers whilst in store. It provides an NPS result on a number of measures that can be traced back to exact store location, day and time. The results can also be analaysed by Demographic or Category purchased.
The programme focuses on 4 main areas to measure:
Environment
Incorporates Store cleanliness, and Appearance of store
Service
Speed of Service and Staff friendliness
Product
Focuses on Availability, Range and Offer
Price
Value for Money & Promotions
Get in Touch
Send us a message using the form and we will get in contact with you.