Convenience Pulse

Convenience Pulse provides Retailers and Suppliers with feedback on each other’s performance on key metrics to help strengthen and improve relationships, and to drive better results for both.

Client Reporting
Convenience Pulse

Our Programmes

The programmes provide an understanding of not only your satisfaction score, but your ranking overall and by measure. Understand where you are winning and where your areas of improvement are, and how this tracks over time.

  • CMA retailer
    Business Practices

    Negotiations, Strategy and planning

  • CMA retailer
    Personnel

    Responsiveness, engagement and skills

  • CMA retailer
    Category Management

    Understanding process and trends

  • CMA retailer
    Execution

    Store support, promotions and planograms

  • CMA retailer
    Supply Chain

    Forecasting, payment process and efficiency

Convenience Pulse

The Retailer Report measures the performance of retailers as rated by suppliers across 6 key areas of business relevant to the convenience channel. This programme is run twice a year to ensure that the conversation and focus on improvement is ongoing.

Get in touch
  • CMA retailer
    Business Practices

    Negotiations, Strategy and planning

  • CMA retailer
    Personnel

    Responsiveness, engagement and skills

  • CMA retailer
    Category Management

    Understanding process and trends

  • CMA retailer
    Marketing

    Store support, promotions and planograms

  • CMA retailer
    Supply Chain

    Forecasting, payments process and efficiency

Convenience Pulse

The Supplier Report measures the performance of suppliers as rated by retailers across 6 key areas of business relevant to the convenience channel. This programme is run twice a year to ensure that the conversation and focus on improvement is ongoing.

Get in touch
  • CMA retailer
    Product

    Understanding process and trends

  • CMA retailer
    Personnel

    Responsiveness, engagement and skills

  • CMA retailer
    Service

    Store support, promotions and planograms

Convenience Pulse

The Outlet Report measures the performance of retailers as rated by suppliers as rated by retailers at areas of business relevant to the convenience channel. This programme is run yearly.

Get in touch

Convenience Pulse Summer 2022 Winners

Contact CMA

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