Engaging customers to spend more in-store.  Building basket value with current shoppers purchasing within the store is the greatest opportunity for any retailer. If you can convince shoppers to spend more while in store with current offers, then you drive both value of basket and item count. In our 2017 Convenience Measures Australia (CMA) Shopper Report, […]

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A long, long time ago, we used to sell coffee in a push button machine and have powered milk mixed with water and sell approximately 4 cups of coffee a day. Well, believe it or not, we are talking a mere five years ago. If you haven’t been out in the trade lately, you are […]

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Over the last few years, we have seen convenience retailers expand food and snacking options in store. We are seeing retailers move away from a basic offer of pies and sausage rolls to a more developed and broader offering. While pies and sausage rolls remain the core, the offer has developed to a mix of […]

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In May this year, a group of retailers and suppliers attended the UCB Study Tour of Amsterdam, UK and Ireland. The idea of the study tour was to understand the emerging trends and speak first hand to retailers who have moved aggressively into the food space while maintaining successful businesses. What was evident on the […]

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In such a competitive landscape we are always trying to improve our offer as if you don’t you will be left behind. During the year, I was fortunate to see a few overseas markets and some outstanding offers in which convenience stores are continuing to outpace the growth of supermarkets. Over the last few years, […]

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As I have discussed in past articles, the convenience channel is evolving by broadening offers and creating destination occasions outside of the traditional fuel category. I have been fortunate to present at several conferences this year and feel that the message of ‘investing in your future’ is getting through. This goes for both retailers and […]

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